Top Hat Solutions is a Philippine digital solutions company. We build AI-powered software simulations, training and process automation for BPOs, contact centres and growing businesses, so teams hit target sooner and stay there.
Run a growing business? See how we automate quotes, inventory and approvalsMost problems that look like a training gap are partly a process gap and partly a tooling gap. We fix all three, so the result sticks.
Training agents actually use, built on the real systems and calls they handle.
We map how work really gets done, find the delays and errors, and redesign the flow.
Once the process is clean, we automate the repetitive steps so people can focus on customers.
Our AI drafts the steps, coaching tips and checks from screenshots of your system. Our learning designers review every step before it reaches your agents.
We sit with your agents and data to see where time and quality are lost.
Training, process and automation changes, agreed with your operations leaders.
Short build cycles, with your SMEs reviewing working drafts, not slide decks.
We track the metrics you already report on and hand over everything we built.
We're instructional designers, process specialists and developers who spent years inside large training and operations teams. We kept seeing the same problems: people learning slowly from slides, work stuck in spreadsheets, and skilled staff buried in manual steps. Top Hat exists to fix them with the right mix of learning and technology.
Software simulations, onboarding programmes and microlearning that let people practise real tasks before day one.
Interactive e-learning in Articulate Storyline and Rise, learning platforms and blended programmes people finish.
Simple web tools for requests, approvals, inventory and reports, with one source of truth.
Automation and AI assistants that move data, draft documents and flag what needs a human.
Most firms do learning or software. We do both, so the training and the tools are designed together and actually get used.
Small and mid-sized companies lose hours every week to spreadsheets, copy-pasting and chasing approvals. We build simple, secure tools around the way your team already works, and train your staff to use them.
Built on the tools you already use, such as Google Sheets, Excel and your accounting software.
Pick one process that hurts. We'll show results on it before you commit to anything bigger.
Process walk-through, baseline metrics and a short list of fixes ranked by impact.
A working simulation, job aid or automation for the chosen workflow, reviewed with your SMEs.
Roll-out to a live wave or team, then a results review against the baseline.
Can't find your answer? Book a call and ask us directly.
We help companies work faster in three ways: we build training that people actually use (including software simulations), we fix slow processes, and we automate repetitive work with software and AI. We're based in Metro Manila and work with clients in the Philippines and abroad.
It's a safe copy of the screens your agents use every day, like a booking or CRM system. New hires practise real tasks step by step, with tips and checks, before they handle live customers. It's one of the fastest ways to cut speed to proficiency and early errors.
AI turns screenshots of your workflow into a first draft of the steps, tips and checks. A learning designer then reviews every step for accuracy, tone and client rules. You get a working simulation faster, without losing quality.
No. BPOs and contact centres are our main focus, but we also automate processes for small and mid-sized businesses (MSMEs), such as quotations, inventory, purchasing, reports and staff onboarding.
Yes. We build in Articulate Storyline and Rise when that fits, and we can deliver courses that work with your learning management system (LMS) or as simple browser links.
Book a free 30-minute call. We'll ask about your process and suggest a small first project, usually a four-week pilot on one workflow, so you can see results before committing to more.
In 30 minutes we'll show sample simulations and automations, ask about your pain points and suggest a pilot.
hello@tophatsolutions.netWe'll email you a few time options for your 30-minute demo.